- Gold Star Bin Service Company (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) scheme. By using our mobile app, website, booking system, or any part of our service, you agree to the terms below.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Full name
Email address
Phone number
Residential address
Billing address
Access instructions and bin location photos
1.2 Service Information
Bin collection days and schedule
Subscription type (weekly, monthly, yearly)
Payment status and history
Job history and service records
Notes or instructions you provide
1.3 Payment Information
We do NOT store credit card information. All payments are processed securely through third-party payment processors:
* Stripe
* PayPal
* Apple Pay / Google Pay
We only store:
* Stripe Customer ID
* Subscription ID
* Last 4 digits of your card (for identification purposes only)
1.4 Device / Technical Data
* IP address
* Browser type and version
* Device type and operating system
* App usage analytics (via Google Analytics)
* Crash logs and error reports
2. How We Use Your Information
In accordance with Australian Privacy Principle 6, we use your information to:
* Deliver bin-out/bin-in services at your property
* Manage your subscription and billing
* Process payments securely
* Send service reminders and notifications
* Create and manage job bookings
* Improve app performance and user experience
* Respond to support requests and inquiries
* Meet legal and regulatory obligations under Australian law
Note: We do NOT sell, rent, or trade your personal information to third parties.
3. How We Store and Protect Information
In accordance with Australian Privacy Principle 11, your data is stored securely using encrypted, industry-standard systems: - * Secure cloud storage with data encryption at rest and in transit
* Stripe (PCI-DSS compliant payment processing)
* Secure off-site storage with data encryption at rest and in transit
* Secure on-site storage with data encryption at rest and in transit
Security measures include:
* SSL/TLS encrypted connections
* Secure authentication with password hashing
* Role-based access control for staff
* Regular automated backups
* Audit logging of account activities
Note: Only authorised personnel can access your personal information.
4. Disclosure of Information
In accordance with Australian Privacy Principle 6, we may disclose information only when required to deliver our services:
Service Providers:
* Stripe / PayPal (payment processing)
* Resend (email notifications)
* Cloud hosting providers (AWS)
* IT support and maintenance contractors
Legal Requirements:
Gold Star Bin Service Company may disclose information if required by Australian law, court order, or government agency.
Gold Star Bin Service Company NEVER sell your personal data to third parties.
5. Marketing & Communication
In compliance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006, you may receive:
* Service reminders and job notifications
* Billing and payment notifications
* Important service updates and announcements
* Occasional promotional communications (with your consent)
Note: All marketing communications include an unsubscribe option. You may opt out at any time by contacting us or using the unsubscribe link in our emails.
6. Access, Correction & Deletion
Under Australian Privacy Principles 12 and 13, you have the right to:
* Access your personal information we hold
* Request correction of inaccurate information
* Request deletion of your personal information (where legally permitted)
* Request a copy of your data in a portable format
Note: To make a request, contact us at: goldstarbinservicecompany@gmail.com and Gold Star Bin Service Company will respond to your request within 30 days as required under the Privacy Act.
7. Notifiable Data Breaches
In accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988, if we become aware of a data breach that is likely to result in serious harm to any individual, we will:
* Notify the Office of the Australian Information Commissioner (OAIC)
* Notify affected individuals as soon as practicable
* Take remedial action to contain and address the breach
8. Cookies & tracking
Our website and app may use cookies and similar technologies for:
* Google Analytics (anonymous usage statistics)
* Session management and authentication
* Performance monitoring and optimisation
* Improving user experience
Note: You may disable cookies via your browser settings. Note that some features may not function correctly without cookies.
9. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
10. Cross-Border Disclosure
In accordance with Australian Privacy Principle 8, we may store data using cloud services that have servers located overseas. We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or similar privacy protections.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted in the app and on our website with a revised “Last updated” date. Continued use of our services after changes means you accept the updated terms.
12. Complaints
If you believe Gold Star Bin Service Company have breached the Australian Privacy Principles or have a complaint about how Gold Star Bin Service Company handle your personal information, please contact us first:
Email: goldstarbinservicecompany@gmail.com
Gold Star Bin Service Company will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
13. Contact Details
Gold Star Bin Service Company
ABN: 52519814669
Brisbane, Queensland, Australia
Email: goldstarbinservicecompany@gmail.com
Website: goldstarbinservicecompany.com.au